Financial Protection

For all trips with accommodation plus one or more other activity, all Customers booking with Stag and Hen City Ltd are fully Insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Stag and Hen City Ltd.

A certificate detailing this cover can be viewed by clicking here

This insurance has been underwritten by Affirma, a trading brand of MGA Cover Services Limited


For bookings made on or after 19th August 2020

In accordance with Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018 all passengers booking with Stag and Hen City Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Stag and Hen City Ltd.
There is no requirement for Financial Protection of day trips, and none is provided.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Stag and Hen City Ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with Stag and Hen City Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk
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CLAIMS PROCEDURE:
You must notify IPP as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
IPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff CF10 3DQ, United Kingdom.
Telephone: +44 (0)345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
or online at http://www.ipplondon.co.uk/claims.asp